Jr. Solution Engineer – Professional Services

  • May 31, 2022
  • Richmond Hill, ON


The role of Solution Engineer is a full-time, technical position within the Professional Services group. This person is a dealing with the design, configuration, testing, commissioning, and documentation of customer technical solutions The Solution Engineer will be responsible for interacting with users at all levels within customer.



  • Work with the customer to design an appropriate technical solution based on the bill of materials provided
  • Staging and configuration of the customer hardware
  • Installation and testing of the hardware onsite at the customer facilities
  • Commissioning of the end solution alongside the customer
  • Troubleshoots problems with hardware equipment and software applications, as well as recommend corrective action
  • Prepare comprehensive documentation reflecting the implemented solution
  • Prepare and provide end-user and admin-user training sessions and materials
  • Provide Level 2/3 Support on tickets and/or issues escalated from Managed Services
  • Use interpersonal skills, product knowledge and expertise to respond to daily customer-centric activities
  • Assist the sales team through the preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions
  • Educate potential customer prospects on product implementation and usage and answer their technical questions


  • Post-Secondary education in a related field is an asset.
  • 1-year practical business experience.
  • Pursuit of one of the following certifications is an asset: Microsoft (MCSE/MCSA or equivalent, CCNA, Networking, Python)


  • Basic troubleshooting processes.
  • MS Office applications (Excel, Access, Outlook, and Word).
  • Well-rounded familiarity with IT concepts such as networking, wireless, servers, programming.


  • Able to work with minimal supervision, as well as within a team environment
  • Comfortable with dealing with customer support
  • Strong desire to learn, ability to work in a fast-paced environment
  • Excellent written and oral communications skills
  • Excellent organization and attention to detail
  • Ethics – treat people with respect; keep commitments; Inspire the trust of others: work with integrity and ethically uphold organizational values.
  • Organization Support – Follow policies and procedures and complete tasks on time. Support organization’s goals and values.
  • Professionalism – approach others in a tactful manner. Treat others with respect regardless of their status or position.

**Please note that our successful candidate is required to complete a background check**

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Please be sure to attach your resume with your application.