Jr. Solution Engineer – Professional Services

POSITION SUMMARY

The role of Solution Engineer is a full-time, entry level, technical position within the Professional Services group. This person will be learning how to deal with the design, configuration, testing, commissioning, and documentation of customer technical solutions.  The Solution Engineer will be responsible for interacting with users at all levels within customer.

MAJOR ELEMENTS OF THE ROLE:

PRIMARY RESPONSIBILITIES

In collaboration with a Sr. Engineer you will learn how to:

• Work with the customer to design an appropriate technical solution based on the bill of materials provided
• Staging and configuration of the customer hardware
• Installation and testing of the hardware onsite at the customer facilities
• Commissioning of the end solution alongside the customer
• Troubleshoots problems with hardware equipment and software applications, as well as recommend corrective action
• Prepare comprehensive documentation reflecting the implemented solution
• Prepare and provide end-user and admin-user training sessions and materials
• Assist Managed Service Department with Level 2/3 Support on tickets and/or issues escalated
• Use interpersonal skills, product knowledge and expertise to respond to daily customer-centric activities
• Assist the sales team through the preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions
• Educate potential customer prospects on product implementation and usage and answer their technical questions

EDUCATION AND EXPERIENCE

• Post-Secondary education in a related field is an asset.
• 1-year practical business experience preferred
• Pursuit of one of the following certifications is an asset but not mandatory: Microsoft (MCSE/MCSA or equivalent, CCNA, Networking, Python)

TECHNICAL SKILLS

• Basic troubleshooting processes.
• MS Office applications (Excel, Access, Outlook, and Word).
• Familiarity with IT concepts such as networking, wireless, servers, programming

SOFT SKILLS

• Able to work with minimal supervision, as well as within a team environment
• Comfortable with dealing with customer support
• Strong desire to learn, ability to work in a fast-paced environment
• Excellent written and oral communications skills
• Excellent organization and attention to detail
• Ethics – treat people with respect; keep commitments; Inspire the trust of others: work with integrity and ethically uphold organizational values.
• Organization Support – Follow policies and procedures and complete tasks on time. Support organization’s goals and values.
• Professionalism – approach others in a tactful manner. Treat others with respect regardless of their status or position.

**Please note that our successful candidate is required to complete a background check**