Careers

Join Us in Transforming IT for Industries Worldwide

At Synnapex, our expert team makes all the difference for our enterprise clients. To be the best problem solvers in the IT services industry, we’re also excellent listeners, business-minded thinkers, and effective managers.

We’re primarily a technical bunch, and we’re always looking for top talent to join our engineering team in Richmond Hill, Ontario.

Open Positions

Senior Account Manager - $70-$90k Base + Bonus & Uncapped Commissions

Synnapex Inc. – Richmond Hill, ON

[posting date: 2022-01-14]

POSITION SUMMARY

Synnapex, a leading provider of technology professional services and hardware solutions is on the hunt for a results-driven, ambitious, and personable Account Manager with a minimum of 5 years of proven experience to join our team and grow our business across a wide variety of industries. You are that perfect blend of hunter and farmer, great at managing existing business while being driven to build your book across a variety of industries.

Our ideal Account Manager is self-driven, smart, sales-oriented and values productivity and customer engagement. The candidate will focus on acquiring additional revenue streams from existing clients as well as bringing new customers on board who can benefit from our professional services and hardware offerings.

Hi. We’re Synnapex,

We are a highly skilled team of IT professionals –if we do say so ourselves–providing leading technology solutions to a wide variety of industries. We connect the dots between business and IT so our clients can focus on what they do best – their business. We design and implement the most effective IT solutions for our clients, simplifying complex processes, adopting new automation technologies, and updating systems. Our in-house team serves large enterprises from every industry all over the world, executing over 100 projects per year. We nurture our team and that starts from the management down. Our leadership team empowers us to make things happen and encourages us to put the customer first.

About the Role

Our Account Managers are responsible for meeting pre-determined quotas while maintaining a high level of customer satisfaction.  The successful candidate is technically inclined and can identify customer pain points and anticipate their needs to line them up with the appropriate service and products.

As an Account Manager You Will:

  • Enhance existing knowledge further with continuous study of products and technologies supported by Synnapex
  • Conduct sales activities including prospecting to develop opportunities in mid to large strategic accounts
  • Identify and profile targeted accounts
  • Build and strengthen the business relationship with current accounts and new prospects
  • Work with customers to develop and execute a strategic business plan focused on driving new opportunities
  • Liaise with the inside sales team to coordinate and direct sales activities
  • Maintain relationships with customers during the project lifecycle to ensure satisfaction of the project
  • Work with the team to ensure accounts payable by customers are made
  • Meet and exceed quota expectations
  • Prepare activity and forecast reports for management
  • Coordinate with Marketing to develop and execute events

You are the Ideal Candidate if:

  • You have post-secondary education in a related field and a minimum of 5 years of practical business experience and a demonstrated ability to meet and exceed quotas
  • You understand technology and how IT infrastructure works to create efficiencies in business practices, including networking, wireless, servers, endpoints
  • You’re proficient in the tool of work, including MS office and CRM software. You are a lifelong learner and believe in always working smarter in a fast pasted environment
  • You are an independent worker and do well with minimal supervision while working well in a team environment. You’re organized and detail-oriented
  • You are project-oriented, and persistent. You have the tenacity to maintain a positive attitude during a longer sales cycle, and understand the upside of building great, long-term relationships with your clients
  • You’re technically inclined and can identify customer pain points and anticipate their needs to line them up with the appropriate services and products. Your goal is client success: to develop better solutions so they can work efficiently in a rapidly evolving technology landscape
  • You are self-driven and work best independently albeit collaboratively
  • You are a great collaborator and know how to engage cross-functional teams to give your clients exactly what they need, before they know they need it
  • You’re positive, success-driven and intrinsically motivated to always do and be your best –for yourself, the company, and of course, your clients

Note: Candidates will be required to complete a background check.

Why Work at Synnapex:

  • Trusting, open, and collaborative work culture where every voice is heard and respected–without judgement or reprisal; micromanaging and ego-driven behaviour is discouraged
  • Comprehensive benefits including dental, medical and paramedical
  • Great team environment
  • Business expenses reimbursed
  • 3 weeks vacation
  • Remote work environment with occasional attendance at our office in Richmond Hill

HOW TO APPLY:

To apply, please send your resume and a cover letter to hr@synnapex.com , or click the link below to apply online. Only short-listed candidates will be contacted for an interview. We thank for your interest in this position.

UCCX ENGINEER – Managed Services

Synnapex Inc. – Richmond Hill, ON

[posting date: 2021-10-06]

POSITION SUMMARY

The role of UCCX Engineer is a technical support position within the Managed Services group. This person is an intermediate support provider, responsible for supporting end-users in customer organizations regarding Cisco UCCX, and unified communications. Preference will be given to candidates who also have knowledge of network, security appliances, and servers.

The UCCX Engineer will be responsible for interacting with users at all levels within customer organizations and triage of after-hours incidents. The UCCX Engineer will also, in some cases, be responsible for liaising with technology vendors as part of the issue resolution process. The UCCX Engineer will also be responsible for tasks such as updating inventory and the internal knowledgebase as well as internal and external documentation. The candidate will work directly with and take guidance from and report directly to the manager of Managed Services.

MAJOR ELEMENTS OF THE ROLE

PRIMARY RESPONSIBILITIES

  • Support corporate networks remotely while interacting with "non-technical" staff
  • Monitor and resolve customer incidents or escalate to appropriate staff as needed
  • First responder for all incoming user requests (email, phone, helpdesk portal) from Global users
  • Work directly with customers and communicate in business terms according to Synnapex guidelines
  • Provide accurate and timely resolutions to customer inquiries by email, phone, or remote sessions
  • Efficiently triage and prioritize technical support requests based on the issue presented.
  • Follow up and track open support tickets to ensure timely resolution (create, manage, and update tickets with accurate information)
  • After-hours maintenance and changes based on prepared MOPs (Method of Procedure)
  • Patch Management monitor, recommendation, and mitigation
  • Updating inventory and maintaining inventory database of customer environments
  • Preparing and revising documentation such as “how-to” guides and internal knowledgebase
  • Co-ordination with hardware vendors when required
  • Understand and work within SLA/SLO agreements
  • Create Problem records for issues that require further follow-up / permanent fixes
  • Follow all change management guidelines and policies      

SECONDARY RESPONSIBILITIES

  • Assist with research if required to coach and mentor the members of the support team
  • Review, develop and recommend changes regarding support procedures
  • Assist team members with projects as required
  • Assist with audit support
  • Assist with bug tracking and vulnerability management
  • Support role in disaster recovery scenarios
  • Assist in the creation of Self- Help content such as quick start guides, learning paths, and On-Demand Training materials

SKILLS AND EXPERIENCE REQUIRED:

Education and Experience

  • Post-Secondary education in a related field
  • Minimum 3 years practical business experience with UCCX environment
  • CCNP Collaboration
  • Pursuit of one of the following certifications is an asset: Microsoft (MCSE or equivalent, CCNA, CCNP, CCIE, Fortinet, Security+, A+, Network +)

Technical skills

  • MS Office applications (Excel, Access, Outlook and Word)
  • Experience with UCCX and the Cisco Unified Communications platform.
  • An understanding of switching, routing, security appliances and wireless and their purpose in a corporate network preferred, but not required
  • Past professional experience in maintaining and supporting corporate UC
  • Ability to concisely document an issue and its solution
  • Able to adapt between competing solutions between multiple vendors
  • Professional experience with an Enterprise ticketing/helpdesk system
  • Professional experience with monitoring tools

Soft Skills

  • Able to work with minimal supervision, as well as within a team environment
  • Comfortable with dealing with customer support
  • Strong desire to learn, ability to work in a fast-paced environment
  • Excellent written and oral communications skills
  • Proven organizational and detailed capabilities in a cross departmental support role
  • Ability to concisely document an issue and its solution
  • Canadian French an asset

**Please note that our successful candidate is required to complete a background check**

HOW TO APPLY:

To apply, please send your resume and a cover letter to hr@synnapex.com , or click the link below to apply online. Only short-listed candidates will be contacted for an interview. We thank for your interest in this position.

SOLUTION ENGINEER – SECURITY

Synnapex Inc. – Richmond Hill, ON

[posting date: 2021-09-16]

POSITION SUMMARY

Are you a hacker at heart? Are you passionate about technology? We want to strengthen our security team with the best security talent who wants to make a difference by protecting companies across Canada. Our fundamental principles and philosophy consist of knowledge exchange, the desire to learn every day and a commitment to other team members.

The role of Solution Engineer is a position within the Professional Services group. This person is a professional services resource responsible for implementing and supporting Synnapex’s clients with routing & switching and security related projects.

The Solution Engineer will be responsible for interacting with clients, to prepare, plan, implement and optimize security solutions.  The engineer will also be, in some cases, responsible for supporting existing Managed Services clients as a Level 3 escalations from our dedicated Managed Services resources.

The Solution Engineer will also be responsible for tasks such as updating inventory and the internal knowledgebase as well as internal and external documentation. The candidate will work directly with, take guidance from and report directly to the manager of Professional Services.

MAJOR ELEMENTS OF THE ROLE

PRIMARY RESPONSIBILITIES

  • Design and implement network and security solutions
  • Communicate with customers in business terms
  • Co-ordination project timelines and plans with customers and project managers
  • After-hours maintenance and changes
  • Preparing and revising documentation such as “as-built” documents
  • Update internal knowledgebase    

SECONDARY RESPONSIBILITIES

  • Assist with research if required to coach and mentor the members of the support team
  • Review, develop and recommend changes regarding support procedures
  • Assist team members with projects as required
  • Assist with audit support
  • Assist with bug tracking and vulnerability management
  • Support role in disaster recovery scenarios
  • Assist in the creation of Self- Help content such as quick start guides, learning paths, and On-Demand Training materials

SKILLS AND EXPERIENCE REQUIRED:

Education and Experience

  • Post-Secondary education in a related field
  • 5-year practical business experience in an implementation role
  • Pursuit or holding of one of the following certifications is an asset:
  • CCIE R&S or Security, CCNP R&S or Security, JNCIA / JNCIS
  • CISSP, OSCP, PCNSE

Technical skills

  • MS Office applications (Excel, Access, Outlook and Word)
  • Nexus 9K / 7K / 5K / 3K / 2K
  • Cisco Security Solutions (ASA, FTD, ISE, Umbrella, AMP for Endpoints, ISE, ThreatGrid, etc.)
  • Juniper Security Solutions
  • Palo Alto firewalls
  • Cisco Enterprise Routing and Switching
  • Juniper Enterprise Routing and Switching
  • HP and Aruba Enterprise Routing and Switching
  • Ability to assist in the pre-sales process

Soft Skills

  • Able to work with minimal supervision, as well as within a team environment
  • Comfortable with dealing with customer support
  • Strong desire to learn, ability to work in a fast-paced environment
  • Excellent written and oral communications skills
  • Proven organizational and detailed capabilities in a cross departmental support role
  • Ability to concisely document an issue and its solution
  • Canadian French an asset

**Please note that our successful candidate is required to complete a background check**

If you would like more information on Synnapex, please visit our website at http://www.synnapex.com

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted. No agencies please.

HOW TO APPLY:

To apply, please send your resume and a cover letter to hr@synnapex.com , or click the link below to apply online. Only short-listed candidates will be contacted for an interview. We thank for your interest in this position.

ORDER MANAGEMENT ASSOCIATE

Synnapex Inc. – Richmond Hill, ON

[posting date: 2021-09-01]

POSITION SUMMARY

The Order Management Associate position is a key role within the Inside Sales team responsible for processing incoming orders from order through delivery. 

Normal hours are from 9am to 5pm

PRIMARY RESPONSIBILITIES

  • Processing incoming orders with distribution and manufacturers ensuring to capture pertinent details within the order management system
  • Setup of eCommerce shipping with database updates and communication
  • Inventory tracking and drop ship order management
  • Creation and sending invoices to customers as orders are shipped/received by distribution
  • Receiving incoming shipments for customers and ensuring to capture all relevant details for tracking
  • Vendor relationship management to ensure positive experiences
  • Will be expected to request expedites on orders quickly and efficiently

SKILLS AND EXPERIENCE REQUIRED:

Education and Experience

  • Post-Secondary education in a related field is an asset
  • 1 years practical experience in retails sales/customer service environment
  • Proven Customer Service or Customer Experience related experience
  • Familiarity with Quickbooks and CRM tools is an asset
  • MS Office applications (Excel, Access, Outlook and Word)

Soft Skills

  • Able to work with minimal supervision, as well as collaborate well with other teams
  • Comfortable with dealing with internal teams at all levels
  • Strong desire to learn, ability to work in a fast-paced environment
  • Excellent written and oral communications skills
  • Proven strong organizational and attention to detail
  • Excellent time management
  • Effective problem-solving skills
  • Initiative

**Please note that our successful candidate is required to complete a background check**

HOW TO APPLY:

To apply, please send your resume and a cover letter to hr@synnapex.com , or click the link below to apply online. Only short-listed candidates will be contacted for an interview. We thank for your interest in this position.