Careers

Join Us in Transforming IT for Industries Worldwide

At Synnapex, our expert team makes all the difference for our enterprise clients. To be the best problem solvers in the IT services industry, we’re also excellent listeners, business-minded thinkers, and effective managers.

We’re primarily a technical bunch, and we’re always looking for top talent to join our engineering team in Richmond Hill, Ontario.

Open Positions

Account Manager

Synnapex Inc. – Richmond Hill, ON

POSITION SUMMARY

Synnapex is seeking an Account Manager who is sales-oriented and values productivity and customer engagement. The candidate will focus on acquiring additional revenue streams from existing clients as well as bringing new customers on board who can benefit from our professional services and hardware offerings. Our Account Managers are responsible for meeting pre-determined quotas while maintaining a high level of customer satisfaction.

Responsibilities include:

  • Enhance existing knowledge further with continuous study of products and technologies supported by Synnapex
  • Conduct sales activities including prospecting to develop opportunities in mid to large strategic accounts
  • Identify and profile targeted accounts
  • Build and strengthen the business relationship with current accounts and new prospects
  • Work with customers to develop and execute a strategic business plan focused on driving new opportunities
  • Liaise with the inside sales team to coordinate and direct sales activities
  • Maintain relationships with customers during the project lifecycle to ensure satisfaction of the project
  • Work with team to ensure accounts payable by customers are made
    Meet and exceed quota expectations
  • Prepare activity and forecast reports for management
    Coordinate with Marketing to develop and execute events as required

All candidates should have advanced problem resolution and communications skills. They should be technically inclined and have the ability to identify customer pain points and anticipate their needs in order to line them up with the appropriate service and products.

Junior Solution Engineer 

Synnapex Inc. – Richmond Hill, ON

POSITION SUMMARY

Technical resource dealing with the design, configuration, testing, commissioning and documentation of customer technical solutions.

PRIMARY RESPONSIBILITIES

• Work with the customer to design an appropriate technical solution based on the bill of materials provided
• Staging and configuration of the customer hardware
• Installation and testing of the hardware onsite at the customer facilities
• Commissioning of the end solution alongside the customer
• Troubleshoots problems with hardware equipment and software applications, as well as recommend corrective action
• Prepare comprehensive documentation reflecting the implemented solution
• Prepare and provide end-user and admin-user training sessions and materials
• Provide Level 2/3 Support on tickets and/or issues escalated from Managed Services
• Use interpersonal skills, product knowledge and expertise to respond to daily customer-centric activities
• Assist the sales team through the preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions
• Educate potential customer prospects on product implementation and usage and answer their technical questions

Synnapex Managed Services Solution Engineer – R&S and Security - Intermediate

Synnapex Inc. – Richmond Hill, ON

POSITION SUMMARY

Synnapex is looking for an Intermediate Managed Services Solution Engineer to join our team and help managing our ever-growing customer base worldwide.

The Intermediate MS Solution Engineer will primarily act as the escalation point for network/security related incidents and service requests. He/she will respond to incoming tickets and phone calls in timely fashion with customer-focused mindset. The Solution Engineer will actively learn the customer environment and engage in technical troubleshooting.

Solution Engineer will continue to learn and refine his/her technical expertise through various means. He/she will have passion for technology and will strive for customer service excellence.

PRIMARY RESPONSIBILITIES

  • Implement and provision various network and security solutions (routers, switches, wireless, Cisco ASA, FTD, Umbrella, AMP…etc).
  • Monitor, diagnose, and troubleshoot complex network and security issues.
  • Troubleshoots problems with hardware equipment and software applications, as well as recommend corrective action.
  • Take initiative to proactively identify solutions to potential network issues and strengthen security.
  • Prepare comprehensive documentation.
  • Prepare and provide end-user and admin-user training sessions and materials.
  • Triage helpdesk tickets.
  • Provide Level 2/3 Support on tickets and/or issues escalated within Managed Services.
  • Use interpersonal skills, product knowledge and expertise to respond to daily customer-centric activities.
  • Assist the sales team through the preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
  • Educate potential customer prospects on product implementation and usage and answer their technical questions.
  • Follow all policies and procedures and participate in their development and maintenance.
  • Establish positive working relationships with all customers.
  • Assist other team members with troubleshooting/problem solving as needed.
  • Update and maintain documentations on customer environments.
  • Participate in 24 X 7 on-call rotation and occasionally conduct maintenance activities outside of regular business hours.

QUALIFICATIONS/REQUIREMENTS

  • 1 - 3 years of experience in network/security administration
  • Sound understanding and knowledge of network and network security protocols
  • Experience with enterprise customers
  • CCNA Routing and Switching required
  • CCNP R&S, CCNA Security or Security+ preferred but not required.