Mike Portilla will be the first to admit that he’s a talker. “I’m not shy. I’ve always been very extroverted,” he says. “And, I’ve always been a very curious person. I like to ask questions, find out why something works or doesn’t work, or how people feel about things.”
That combination of extroversion and curiosity led Mike to pursue not just a tech career, but tech sales.
“I’ve always been a salesperson,” he said. “I did step out of it for a few years and go down a more technical path because I like to understand things a lot.”
“It comes down to how we serve our customers. The only way to be able to consistently deliver the type of customer service and customer experience that we have with our clients is because everyone here feels very passionate about the company.”
He knew that, as a salesperson, it’s important to understand what you’re selling. Not just on a superficial level, but on a deeper level that potential customers can relate to. To gain this understanding, Mike stepped out of his sales role and became a solutions architect. “I wanted to have a really good understanding from a technical standpoint of what I was selling. I wanted to know exactly what it was. And I wanted to be able to speak the same language as our customers and be able to be of value to them, rather than putting them on hold to ask questions.”
Mike started at Synnapex in 2020 as an account manager. For him, the appeal wasn’t just the family-like vibe of the company, it was the quality of the work. “It comes down to how we serve our customers. The only way to be able to consistently deliver the type of customer service and customer experience that we have with our clients is because everyone here feels very passionate about the company.”
When he’s not working, Mike spends his time playing football, watching horror movies, and even helping his friends and neighbours with their tech problems. “Just the other day my neighbor had some issues with his computer. I was able to get some parts and fix it for him.